Terms & Conditions

In using the services provided by Nottingham Wedding Dress Cleaning, you agree to be bound by the following terms and conditions:

Care of your goods

Nottingham Wedding Dress Cleaning is fully insured for all items placed in their care. Due to the nature of the garments we clean, however, it is extremely usual for dresses to already contain some damage, tearing or missing embellishments due to the wear and tear of being worn on your wedding day. For this reason, we cannot be held responsible for any damage which already featured on your dress when we received it.

All dresses placed in our care will be treated with the utmost respect as though they were our own garment, and every care will be taken to return your dress to you in the best condition possible. Should an insurance claim need to be made due to the loss, theft or damage of your dress at any time, we will require a receipt for our records detailing the purchase cost of your dress. It’s important to note that dresses which are no longer current, and/or have been worn are likely to have depreciated in value significantly since purchase and payouts can only be made in line with the current market value if a claim is upheld.

All garment covers, hangers and other accessories will be returned to you after cleaning. We use a 3-point system to ensure all items are identifiable throughout the process. This includes labelling your garment bag, labelling your dress and accessories, and taking before/after photos of your dress.

Cleaning process

We use a hand-washing only method, which involves no solvents or harsh chemicals. Our process is quite different to that of a traditional dry cleaner, and we can absolutely guarantee that at no point will your dress enter a machine of any sort, as is commonplace in many dry cleaning outlets.

Although we do try our absolute best to remove as many stains as possible, we can never guarantee to be able to remove every single stain on your dress. We will always use the safest method of stain removal possible, and we would always rather leave a stain in place than risk damaging a delicate fabric. Even when a stain cannot be removed completely, it’s often the case that the stain is faded so significantly that it can be almost impossible to find. Some stains can change the very colour of the fabric itself when left for a while, and this can also be a reason why a ‘stain’ cannot be removed completely. However, we will always do our best to give you the most satisfactory result possible.

Very rarely, hand-cleaning can result in some slight fading of darker colours. Whilst we always do everything in our power to prevent this, we cannot rule out the possibility completely. This is also a risk when dry cleaning a dress, and is not exclusive to our process. It may be possible that during the cleaning process, some beading, embellishments, diamantes, buttons and other objects may loosen from your dress. With our process, the likelihood of this happening is greatly reduced due to the one-on-one careful nature of our cleaning process, but we still mention it here for clarity. Unfortunately, we cannot be held responsible for lost embellishments or fading, but we will always return embellishments to you for reattachment if we see them detach from your dress.

We do not advise hand-cleaning of dresses which are silk, natural crepe, or which contain dark contrasting colours. For this reason, we will only clean these dresses at the owner’s own risk.

Boxing & storage

The boxes we use are designed for the purpose of long-term wedding dress storage. They are breathable to allow the air to circulate around your dress once packaged which helps to prevent mildew. Due to the breathable nature of our boxes, they are not waterproof.

We recommend you store your dress inside the house as opposed to a loft space or other area which can experience extreme variations in temperature. It’s important that the room temperature stays at a constant, liveable level. This helps to prevent condensation and therefore prevents moisture build-up inside the box. Under the bed or on top of the wardrobe is the ideal spot for your dress box. However, always be cautious of a room becoming damp and move the box elsewhere if this is an issue in your room. As a simple rule of thumb, if the windows accumulate condensation, the room is too damp to store your dress. Unfortunately, we cannot be held liable for issues resulting from the incorrect storage of your dress following cleaning.

Payment by standard means

When making payment in full, cleared payment is to be received on the return of your dress.

Payment by Klarna Checkout

We offer payment by Klarna Checkout should you wish to pay by instalments, and comply with all applicable laws. When you choose to make payments by instalments using Klarna Checkout, you will be required to set up your instalments, which includes making the first payment, before your dress is returned.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.